Trusted by many companies

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Our professional support services

  • 01

    Operational Support

    We provide comprehensive operational support to ensure your software applications run smoothly. Our services include continuous monitoring to detect and resolve issues, regular performance optimization, swift incident management to minimize downtime, and timely security updates to protect against threats.
  • 02

    Feature development

    Stay ahead with our innovative development services, which include designing and developing new features tailored to your business needs, upgrading existing features to enhance functionality and user experience, and seamlessly integrating third-party tools to extend your application's capabilities.
  • 03

    Infrastructure support

    IT infrastructure support services ensure the reliability, security, and efficiency of the systems supporting your applications. These services include system administration, cloud management, and robust backup and recovery solutions. Security management and performance monitoring are also provided to protect against threats and optimize resource usage.
  • 04

    1st Line support staffing

    We provide 1st line support team staffing to handle initial inquiries and assist end-users with common issues. Our experts are trained to log incidents thoroughly, ensuring transparency and traceability. When issues cannot be resolved at this level, our support specialists efficiently escalate them to development teams with advanced technical expertise.
  • 05

    Night shift support

    We offer first-line support services during night shifts from our established facility in Vietnam. This unique setup allows us to comfortably accommodate time zones in both Europe and North America, providing effective support at the best price.
  • Discover our Accessibility Optimization Services
    06

    Accessibility optimization

    We help make your digital products usable for everyone by applying the highest accessibility standards. Our team ensures that your website or mobile app is inclusive, easy to navigate, and fully aligned with global accessibility standards like WCAG. We also conduct in-depth accessibility audits and implement technical improvements that remove barriers and improve user experience across all devices and abilities, helping you expand your audience and meet legal or organizational requirements.
Read more about the case study
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  • Fintech
  • Government & Public Sector
  • UK

EntitledTo - an Online Benefit Calculator

In an ever-evolving digital landscape, Entitledto has been a trailblazer in providing comprehensive online benefits calculators for the UK since 2000. By partnering with UKAD, they sought to enhance their platform's performance and accessibility, ensuring that millions of users could effortlessly navigate the complexities of the UK’s social security system.

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3 reasons to hire UKAD

  • Code icon

    Certified experts onboard

    With a team of skilled developers and DevOps experts, we can meet your most sophisticated needs. UKAD offers the opportunity to hire professionals with the precise technical skills and cultural fit to provide reliable, prompt, and expert technical support for your solutions

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    Technical excellence

    With 18 years on the market, we are experienced in tech support services. The UKAD team knows how to reduce downtimes, seamlessly add new features, enhance security, and provide growth opportunities to elevate your business to new heights

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    Flexible engagement

    Flexibility is our superpower! We maintain long-term, productive partnerships by swiftly adapting to our clients' needs. Our support service agreement starts from 20 hours monthly, with the flexibility to scale up or down as your project evolves. With UKAD, your business remains agile and efficient!

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Technologies we support

We bring expertise across a wide range of technologies, including but not limited to:

Tailored software support services

Staff Augmentation illustration
  • Pattern

    Build a powerful support team with UKAD! We provide skilled engineers for both day and night shifts, supported by expert technical staff capable of promptly resolving issues and ensuring the flawless performance of your solutions around the clock.

    Only three steps taken to initiate a staff augmentation project:

  • Join exploration call | UKAD
    Step 1

    Join exploration call

    Tell us about your support team and discuss the required expertise, your goals, and targets to let us find the best experts for you

  • Users Icon
    Step 2

    Design the team structure

    Select the most suitable engineers from UKAD's talent pool, conduct technical interviews, validate culture fit, and finalize the agreements

  • Kickstart the delivery! | UKAD
    Step 3

    Time to start!

    Set tasks and evaluate results, when we are helping with onboarding, establishing communication inside the team, track progress, and continuously evaluate the results.

Request a call
Web And Mobile Projects Support
  • Pattern

    Our team is experienced in a variety of web, mobile, and cloud technologies, which means we are capable of effectively supporting complex solutions and cutting-edge applications

  • Join exploration call | UKAD
    Step 1

    Join a discovery call

    Tell us more about your solutions on a discovery call. We’ll discuss your technologies, needs, and required expertises.

  • Users Icon
    Step 2

    Set up the team you need!

    Select the most suitable developers from UKAD's talent pool, conduct technical interviews, validate culture fit, and finalize the agreements

  • Kickstart the delivery! | UKAD
    Step 3

    Time to start!

    Set tasks and evaluate results, when we are helping with onboarding, establishing communication inside the team, track progress, and continuously evaluate the results.

Request a call
Cloud Solutions
  • Pattern

    As an Azure Cloud Solutions provider, we deliver hosting services with favorable terms and comprehensive support. Choose UKAD for a reliable, cost-effective solution that never compromises on quality. Our certified DevOps experts ensure your applications are securely hosted and meticulously maintained.

  • Join exploration call | UKAD
    Step 1

    Join a discovery call

    Tell us more about your business on a discovery call. We’ll discuss team structure, success criteria, timescale, and required expertises.

  • Map + bg
    Step 2

    Create the roadmap

    Build a team from UKAD's talent pool, meet your dedicated Project Manager, validate culture fit, and finalize the agreements.

  • Kickstart the delivery! | UKAD
    Step 3

    Start the journey!

    We build and onboard your development team. Get ready for the first demo meeting!

Request a call

They came for code. They stayed for Support & Maintenance services

No buzzwords — just honest insights from clients who relied on UKAD’s Support & Maintenance services. These stories show what dependable maintenance really looks like, including scaling teams, cutting downtime and adding new features without the stress.
  • AJ Produkter

    Read more about the case study AJ Produkter

    "The ecommerce platforms have expanded significantly in a short period, resulting in success for the company. A steady partner in this multiyear engagement, UKAD has provided consistent dedication and enthusiasm to the project."

    Paivi Wahlqvist
    Päivi Wahlqvist
    Head of E-Commerce
  • Whiteport

    Read more about the case study Whiteport

    "We've been working for five years and we never missed the deadline. I want to keep these guys forever working with me."

    Marten Angner | UKAD
    Mårten Angner
    UX-designer
  • ContentTap

    Read more about the case study ContentTap

    "The product has been a resounding success. UKAD’s openness complemented their collaborative and professional management style. Their dedication and responsiveness to the project were also noteworthy. Expect a team that provides quality work and is willing to take on any challenge."

    Alex Lehmberg
    Alex Lehmberg
    Startup CTO, software architect and developer
  • Scandinavian Photo

    Read more about the case study Scandinavian Photo

    "UKAD’s efforts have increased user engagement and improved conversion rates. The team demonstrates strong organizational skills and adheres to the project timeline meticulously. They have a clear understanding of the client's business needs, ensuring that goals are aligned."

    Oscar Levandowski Scandinavian photo company
    Oscar Levandowski
    Development Manager
  • Entitledto

    Read more about the case study Entitledto

    "The team at UKAD has widespread in-house expertise. Their ability to scale and adapt to changing projects makes them stand out. They will work weekends to ensure deadlines are met, and consistently go the extra mile."

     Dr. Phil Agulnik
    Dr. Phil Agulnik
    Founder
  • Ginza

    Read more about the case study Ginza

    "Prompt and helpful in software development projects. High skills in .Net and web development. Very professional."

     Johan Sävenstrand
    Johan Sävenstrand
    Ecommerce Manager & CTO
  • Electra

    Read more about the case study Electra

    "Satisfaction guaranteed - is definitely something that is fulfilled by the team we've worked with at UKAD. They are committed and eager to deliver a product that one can be proud of by close communication and tight debriefs - regardless of the distance."

    Norah Guzlander | UKAD
    Norah Guzlander
    Web Designer
  • Tangy Market

    Read more about the case study Tangy Market

    "No doubt, UKAD has a team of strong developers capable of performing very well. UKAD’s app is flawless, stable, and easy to use on any device. The team was able to create a unique trading experience and a new way to interact with music. The process was seamless between companies and the cooperation was executed smoothly."

    Olga Stern Tangy Market | UKAD
    Olga Stern
    Development Manager
  • "Through the years, UKAD has remained a reliable and competent software partner. Their work is technically sound, their project management is efficient, and their communication is fluid and thorough. The team excels at finding effective, customized solutions."

     Pontus Rosin
    Pontus Rosin
    Owner, Adeptic Technologies AB
1 3

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FAQ

  • Our incident management process includes swift identification, response, and resolution of operational issues to minimize downtime. We prioritize detecting problems as soon as they arise and, if necessary, addressing them to the tech team to prevent prolonged disruptions. Our team is trained to handle incidents efficiently, deploying essential resources to resolve them on time. By doing so, we aim to maintain smooth operations and reduce the impact of any unexpected issues on our business activities.

  • We don't offer 24/7 support because it's not cost-effective. Instead, we provide automated monitoring and reporting, and align our support team's working hours with your business workflow, ensuring effective troubleshooting at competitive rates. 

  • Our DevOps team leverages automated monitoring tools for continuous surveillance, conducts regular health checks, and performs performance optimization assessments to ensure your systems run efficiently. This comprehensive approach allows us to seamlessly manage monitoring, troubleshooting, and ongoing updates. By doing so, we protect your business processes and help you stay within budget.

  • Absolutely. In addition to precise troubleshooting, our support and maintenance services include updates and the implementation of new features. Our goal is to keep your applications effective and appealing, which also means continually adding new functionality.

  • We are experienced in the modernization of legacy systems through updating outdated codebases, integrating cutting-edge technologies, adding functionality, and implementing modern practices of utilization and support.

  • Absolutely! We can elevate your applications to a modern and robust infrastructure. With our extensive experience in implementing cloud solutions and DevOps practices for legacy systems, we enhance their power, reliability, and security, making utilization smooth and building a robust foundation for further updates.

  • We provide end-to-end support for mobile applications, encompassing development, continuous updates, performance monitoring, and enhancements to elevate user experience on both iOS and Android platforms. Our dedicated team ensures your apps remain responsive, secure, and aligned with the latest industry standards.

  • 1st-line support provides quality communication with users and quick resolution for common issues, as well as effective escalation of complex issues to the team with more advanced technical expertise.

  • We build our communication using Slack and other business messengers for urgent notifications and current talks, and arrange regular meetings to enable live discussions. Also, you can always write an email. In addition, if you're looking for a complex support and maintenance team that doesn't require your supervision, we can add our Project Manager to ensure seamless communication and effective self-management.