• Support services

  • Support solutions

Comprehensive software maintenance and support services

At UKAD, we specialize in providing top-tier support services for a wide range of software projects. Our dedicated team of experts is ready to take over and ensure that your projects run smoothly, securely, and efficiently.

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Trusted to many companies

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Our professional support services

  • 01
    Operational Support

    We provide comprehensive operational support to ensure your software applications run smoothly. Our services include continuous monitoring to detect and resolve issues, regular performance optimization, swift incident management to minimize downtime, and timely security updates to protect against threats.

  • 02
    Feature development

    Stay ahead with our innovative development services, which include designing and developing new features tailored to your business needs, upgrading existing features to enhance functionality and user experience, and seamlessly integrating third-party tools to extend your application's capabilities.

  • 03
    Infrastructure support

    IT infrastructure support services ensure the reliability, security, and efficiency of the systems supporting your applications. These services include system administration, cloud management, and robust backup and recovery solutions. Security management and performance monitoring are also provided to protect against threats and optimize resource usage.

  • 04
    1st Line support staffing

    We provide 1st line support team staffing to handle initial inquiries and assist end-users with common issues. Our experts are trained to log incidents thoroughly, ensuring transparency and traceability. When issues cannot be resolved at this level, our support specialists efficiently escalate them to development teams with advanced technical expertise.

  • 05
    Night shift support

    We offer first-line support services during night shifts from our established facility in Vietnam. This unique setup allows us to comfortably accommodate time zones in both Europe and North America, providing effective support at the best price.

3 reasons to hire UKAD

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    Certified experts onboard

    With a team of skilled developers and DevOps experts, we can meet your most sophisticated needs. UKAD offers the opportunity to hire professionals with the precise technical skills and cultural fit to provide reliable, prompt, and expert technical support for your solutions

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    Technical excellence

    With 18 years on the market, we are experienced in tech support services. The UKAD team knows how to reduce downtimes, seamlessly add new features, enhance security, and provide growth opportunities to elevate your business to new heights

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    Flexible engagement

    Flexibility is our superpower! We maintain long-term, productive partnerships by swiftly adapting to our clients' needs. Our support service agreement starts from 20 hours monthly, with the flexibility to scale up or down as your project evolves. With UKAD, your business remains agile and efficient!

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Technologies we support

We bring expertise across a wide range of technologies, including but not limited to:

Tailored software support services

  • IT support staff augmentation
  • Web and Mobile projects support
  • Cloud solutions provider’s services
  • Build a powerful support team with UKAD! We provide skilled engineers for both day and night shifts, supported by expert technical staff capable of promptly resolving issues and ensuring the flawless performance of your solutions around the clock.

    Only three steps taken to initiate a staff augmentation project:

    Staff Augmentation illustration
    • Join exploration call | UKAD
      Step 1

      Join exploration call

      Tell us about your support team and discuss the required expertise, your goals, and targets to let us find the best experts for you

    • Users Icon
      Step 2

      Design the team structure

      Select the most suitable engineers from UKAD's talent pool, conduct technical interviews, validate culture fit, and finalize the agreements

    • Kickstart the delivery! | UKAD
      Step 3

      Time to start!

      Set tasks and evaluate results, when we are helping with onboarding, establishing communication inside the team, track progress, and continuously evaluate the results.

    Request a call
  • Our team is experienced in a variety of web, mobile, and cloud technologies, which means we are capable of effectively supporting complex solutions and cutting-edge applications

    Web And Mobile Projects Support
    • Join exploration call | UKAD
      Step 1

      Join a discovery call

      Tell us more about your solutions on a discovery call. We’ll discuss your technologies, needs, and required expertises.

    • Users Icon
      Step 2

      Set up the team you need!

      Select the most suitable developers from UKAD's talent pool, conduct technical interviews, validate culture fit, and finalize the agreements

    • Kickstart the delivery! | UKAD
      Step 3

      Time to start!

      Set tasks and evaluate results, when we are helping with onboarding, establishing communication inside the team, track progress, and continuously evaluate the results.

    Request a call
  • As an Azure Cloud Solutions provider, we deliver hosting services with favorable terms and comprehensive support. Choose UKAD for a reliable, cost-effective solution that never compromises on quality. Our certified DevOps experts ensure your applications are securely hosted and meticulously maintained.

    Cloud Solutions
    • Join exploration call | UKAD
      Step 1

      Join a discovery call

      Tell us more about your business on a discovery call. We’ll discuss team structure, success criteria, timescale, and required expertises.

    • Map + bg
      Step 2

      Create the roadmap

      Build a team from UKAD's talent pool, meet your dedicated Project Manager, validate culture fit, and finalize the agreements.

    • Kickstart the delivery! | UKAD
      Step 3

      Start the journey!

      We build and onboard your development team. Get ready for the first demo meeting!

    Request a call

Kickstart your project with a 14-day Risk-Free Trial

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FAQ

  • How do you handle incident management?

    Our incident management process includes swift identification, response, and resolution of operational issues to minimize downtime. We prioritize detecting problems as soon as they arise and, if necessary, addressing them to the tech team to prevent prolonged disruptions. Our team is trained to handle incidents efficiently, deploying essential resources to resolve them on time. By doing so, we aim to maintain smooth operations and reduce the impact of any unexpected issues on our business activities.

  • Do you provide 24/7 support?

    We don't offer 24/7 support because it's not cost-effective. Instead, we provide automated monitoring and reporting, and align our support team's working hours with your business workflow, ensuring effective troubleshooting at competitive rates. 

  • How do you monitor and maintain the performance of my software?

    Our DevOps team leverages automated monitoring tools for continuous surveillance, conducts regular health checks, and performs performance optimization assessments to ensure your systems run efficiently. This comprehensive approach allows us to seamlessly manage monitoring, troubleshooting, and ongoing updates. By doing so, we protect your business processes and help you stay within budget.

  • Can you help with feature development and integration?

    Absolutely. In addition to precise troubleshooting, our support and maintenance services include updates and the implementation of new features. Our goal is to keep your applications effective and appealing, which also means continually adding new functionality.

  • Can you assist with legacy software modernization?

    We are experienced in the modernization of legacy systems through updating outdated codebases, integrating cutting-edge technologies, adding functionality, and implementing modern practices of utilization and support.

  • Can you update my legacy infrastructure?

    Absolutely! We can elevate your applications to a modern and robust infrastructure. With our extensive experience in implementing cloud solutions and DevOps practices for legacy systems, we enhance their power, reliability, and security, making utilization smooth and building a robust foundation for further updates.

  • What kind of support do you provide for mobile applications?

    We provide end-to-end support for mobile applications, encompassing development, continuous updates, performance monitoring, and enhancements to elevate user experience on both iOS and Android platforms. Our dedicated team ensures your apps remain responsive, secure, and aligned with the latest industry standards.

  • What are the benefits of 1st line support?

    1st-line support provides quality communication with users and quick resolution for common issues, as well as effective escalation of complex issues to the team with more advanced technical expertise.

  • How do you ensure seamless communication with my support team?

    We build our communication using Slack and other business messengers for urgent notifications and current talks, and arrange regular meetings to enable live discussions. Also, you can always write an email. In addition, if you're looking for a complex support and maintenance team that doesn't require your supervision, we can add our Project Manager to ensure seamless communication and effective self-management.