In an ever-evolving digital landscape, Entitledto has been a trailblazer in providing comprehensive online benefits calculators for the UK since 2000. By partnering with UKAD, they sought to enhance their platform's performance and accessibility, ensuring that millions of users could effortlessly navigate the complexities of the UK’s social security system.
With a team of skilled developers and DevOps experts, we can meet your most sophisticated needs. UKAD offers the opportunity to hire professionals with the precise technical skills and cultural fit to provide reliable, prompt, and expert technical support for your solutions
With 18 years on the market, we are experienced in tech support services. The UKAD team knows how to reduce downtimes, seamlessly add new features, enhance security, and provide growth opportunities to elevate your business to new heights
Flexibility is our superpower! We maintain long-term, productive partnerships by swiftly adapting to our clients' needs. Our support service agreement starts from 20 hours monthly, with the flexibility to scale up or down as your project evolves. With UKAD, your business remains agile and efficient!
Build a powerful support team with UKAD! We provide skilled engineers for both day and night shifts, supported by expert technical staff capable of promptly resolving issues and ensuring the flawless performance of your solutions around the clock.
Only three steps taken to initiate a staff augmentation project:
Tell us about your support team and discuss the required expertise, your goals, and targets to let us find the best experts for you
Select the most suitable engineers from UKAD's talent pool, conduct technical interviews, validate culture fit, and finalize the agreements
Set tasks and evaluate results, when we are helping with onboarding, establishing communication inside the team, track progress, and continuously evaluate the results.
Our team is experienced in a variety of web, mobile, and cloud technologies, which means we are capable of effectively supporting complex solutions and cutting-edge applications
Tell us more about your solutions on a discovery call. We’ll discuss your technologies, needs, and required expertises.
Select the most suitable developers from UKAD's talent pool, conduct technical interviews, validate culture fit, and finalize the agreements
Set tasks and evaluate results, when we are helping with onboarding, establishing communication inside the team, track progress, and continuously evaluate the results.
As an Azure Cloud Solutions provider, we deliver hosting services with favorable terms and comprehensive support. Choose UKAD for a reliable, cost-effective solution that never compromises on quality. Our certified DevOps experts ensure your applications are securely hosted and meticulously maintained.
Tell us more about your business on a discovery call. We’ll discuss team structure, success criteria, timescale, and required expertises.
Build a team from UKAD's talent pool, meet your dedicated Project Manager, validate culture fit, and finalize the agreements.
We build and onboard your development team. Get ready for the first demo meeting!
Our incident management process includes swift identification, response, and resolution of operational issues to minimize downtime. We prioritize detecting problems as soon as they arise and, if necessary, addressing them to the tech team to prevent prolonged disruptions. Our team is trained to handle incidents efficiently, deploying essential resources to resolve them on time. By doing so, we aim to maintain smooth operations and reduce the impact of any unexpected issues on our business activities.
We don't offer 24/7 support because it's not cost-effective. Instead, we provide automated monitoring and reporting, and align our support team's working hours with your business workflow, ensuring effective troubleshooting at competitive rates.
Our DevOps team leverages automated monitoring tools for continuous surveillance, conducts regular health checks, and performs performance optimization assessments to ensure your systems run efficiently. This comprehensive approach allows us to seamlessly manage monitoring, troubleshooting, and ongoing updates. By doing so, we protect your business processes and help you stay within budget.
Absolutely. In addition to precise troubleshooting, our support and maintenance services include updates and the implementation of new features. Our goal is to keep your applications effective and appealing, which also means continually adding new functionality.
We are experienced in the modernization of legacy systems through updating outdated codebases, integrating cutting-edge technologies, adding functionality, and implementing modern practices of utilization and support.
Absolutely! We can elevate your applications to a modern and robust infrastructure. With our extensive experience in implementing cloud solutions and DevOps practices for legacy systems, we enhance their power, reliability, and security, making utilization smooth and building a robust foundation for further updates.
We provide end-to-end support for mobile applications, encompassing development, continuous updates, performance monitoring, and enhancements to elevate user experience on both iOS and Android platforms. Our dedicated team ensures your apps remain responsive, secure, and aligned with the latest industry standards.
1st-line support provides quality communication with users and quick resolution for common issues, as well as effective escalation of complex issues to the team with more advanced technical expertise.
We build our communication using Slack and other business messengers for urgent notifications and current talks, and arrange regular meetings to enable live discussions. Also, you can always write an email. In addition, if you're looking for a complex support and maintenance team that doesn't require your supervision, we can add our Project Manager to ensure seamless communication and effective self-management.
